O2 closes call centres

An announcement that appeared in the Daily Telegraph this week shows the pressure the main mobile networks are under financially as they go the outsourcing route again to India and South Africa.

Unfortunately, it is simply the user that will suffer in the long run as call waiting times increase.

More here:

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-plans-to-close-O2-call-centres-and-cut-thousands-of-jobs.html

The article also says:

Meanwhile, a Capita call centre in Cape Town that already handles a small proportion of O2 customer service will be expanded from 200 staff currently to 660 in 2015. A Capita centre in India offering support via web chat will also be expanded as part of plans to discourage customer calls, known as “contact deflection”.

Overall, it is planned that the staff of more than 5,800 worldwide currently serving O2 customers will be cut to fewer than 3,000 at the end of Capita’s contract in 10 years.

That is quite a frightening cut back in service levels.

Whereas Telecom Plus here in the UK is more than doubling is HO footprint and customer care staff to cope with ever more increasing demand for its range of award winning services.

This growth is reflected in the record share price delivered this past week as The City continues to sound its approval. http://www.sharesmagazine.co.uk/news/telecom-plus-both-weird-and-wonderful

The range of services on offer to both the business user and home user continues to deliver value for money. More here: www.go-fast.co.uk

A further comment can be found here on the impact of the year end results:

http://wp.me/pae1W-8L

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Could you speak for 83 hours a month

and spend just £20 on your mobile phone and send 10,000 texts too?

Would you like access to 2Gb of data too for a further £2.50?

Launched yesterday (Tuesday 19 June 2012), these are scene stealing sim only deals:

Value 300= £7.50
300 minutes
1,000 texts
250Mb data bundle extra £2.50 per month

Value 600 = £10.00
600 minutes
2,000 texts
500Mb data bundle extra £2.50 per month

Value 900 = £15.00
900 minutes
5,000 texts
1Gb data bundle extra £2.50 per month

Value 5000 = £20.00
5000 minutes
10,000 texts
2Gb data bundle extra £2.50 per month

These are consumer deals* being offered by Utility Warehouse, so a monthly membership fee from £1.50 through to £3.50 per month will be levied with additional benefits. You should also ask about the CashBack card, which could make this deal completely free.

Handsets are also available for a small additional monthly charge, but where a new customer (member) takes four or more services, then a Smartphones becomes free – please call Laurence on 0795 789 0 757 for guidance and help.

Personal customers can sign up online here: http://www.go-fast.co.uk

*The same deals are available for business users, but will have VAT charged in addition to the above figures.

Free Utility and Telephony Audit

Family pips are squeaked

An example of how families are suffering

UPDATE: Wednesday 18 October 2017. It is interesting that this remains as popular today as it did, when first used back in 2001.  What is extraordinary is that people at home are suffering financially as much in 2001 and 2011 as in 2017.                                                                An interesting statistic today (18/10/17): ‘There are 4.1 million people in financial distress’ also 5 million people and families would struggle with a £50 per month increase in their mortgage or rent.  The offer of a Free Utility and Telephony Audit has been a mainstay of Combyne Group now for over sixteen years and with family budgets being ever more squeezed as evidenced by the this article in 2011, now is the time to make decisions that will ease the pain.

Sitting down with a set of personal or business bills, has always delivered the right results for clients. We have the confidence to say, this is the best way forward or you already have a great deal, so stay where you are.

The starting point though is seeing a full set of 12 months bills, understanding the trends, the usage levels, plus taking on board changes in the future and then giving clear advice.

We can look at the following services, and provide alternatives, which are award winning:

Mobile Phones
Broadband
Landline
Electricity – we can now offer two year fixed rate deals (expires in 2019)
Gas
Free LED light bulbs for life for home users, installed free.
Non Geographic numbers

We explain, we handhold and we support on an ongoing basis.

When we first published this article average savings were in the range of £200 to £400 per annum for a home user, now with added benefits it is often in the £600 to £800 range. It all depends on personal circumstances and will be clearly and accurately explained, when discussed.

Email to info@combyne.co.uk  call to 0844 826 1730 or fax to 0871 900 1129.

New Mobile Phone tariffs – the real deal ….

New Mobile DealsNo, I am not writing about Mr. Dickenson’s TV Programme of the same name, but highlighting yet again Utility Warehouse have come up with a stunning range of mobile phone tariffs, which went live this week.

How do these SIM only deals grab you for personal users?

Value 500 Sim only
500 minutes and unlimited texts
£10 per month including Vat

or

Value 800 Sim only
800 minutes and unlimited texts
£15 per month including Vat

or

Value Max Sim only
Unlimited minutes and unlimited texts
£20 per month including Vat

Who do you know who would like such a deal or for that matter, many?

You can sign up here: http://www.go-fast.co.uk/ and click on Mobile and Value Tariff. A word of warning, signups through the website will attract a £50 deposit, so to avoid that, please contact me direct and arrange for one to be done on paper.

The mobile deals mentioned above are also available to business users, on slightly different tariffs, and all users can also add data bundles too. And for slightly more per month could also have a brand new handset as well.

This is just one of many great deals on offer to residential and business customers, since the company also provide electricity, gas, mobile broadband, broadband, plus the fantastic CashBack card and lots, lots more.

Testimonials for Combyne Group & Laurence Lowne

Testimonials are the life blood of any business, and down the years, Combyne Group have been fortunate to receive a few, and here are a selection.

                                                                                                                                                            

Laurence is extremely credible and generous with his experience and knowledge. Business is all about relationships and it is refreshing to collaborate with someone who is genuinely accessible, open and willing to help. I can see why this mentality has resulted in so much busines success.

Lucinda Carney of Actus Performance Managment Systems – 12 August 2012

Laurence epitomises the concept of giving before you receive. He has offered unconditional support to my business and myself out of the pure nature of who he is. I feel privileged to have met Laurence, to share in his energy and have an insight into his vast network of contacts and those who value his contribution. Thank you Laurence and all the best to those who will benefit from meeting Laurence or continuing associations with him in the future.

Peter Urquhart Monge Tout 14 November 2007

                                                                                                                                                           

Laurence is a pleasure to work with. He is extremely committed and focused. He is a rare networker who really will deliver on what he promises. Highly recommended.

David Bosley BosComms 22 October 2007

                                                                                                                                                           

Laurence is one of the REAL networkers. Never a day goes by without him actively referring or recommending – and I would like to THANK him so much for having given thought to my business on so many occasions. Thank you Laurence – one in a million

Caroline Slater Inspired Seasons 14 July 2007

                                                                                                                                                            

What a great guy! Laurence came to my rescue by responding to my blog and spent his own precious time sourcing some information, which in turn resolved my predicament with my telecoms. Thank you very much Laurence.

Kate Packer 25 July 2006

                                                                                                                                                           

Laurence has a quietly powerful presence. Obviously expert in many areas yet with a self-assured humility, and happy to give advice and information freely. An efficient networker, who showed me how to “do networking” in a connecting and effective way. Direct, honest, giving. Thanks Laurence.

Fergus MacLelland 24 July 2006

                                                                                                                                                           

An all round good guy, and just the person to sort out your telephony problems. One of the very few who will actually tailor make a solution for you, and give you advice based on your needs. He can also do this for non-telephony problems – and might just save you money there as well!

Angus Whitton 3 July 2005

                                                                                                                                                           

For a good tariff deal for you or your SME business on many items from a nice guy, who has his heart in the right place, especially where football is concerned – speak to Laurence!

Ian McAllister 9 May 2005

                                                                                                                                                           

Laurence is knowledgeable, helpful and saved us £££s as he promised. He is that rare person who always does what he says he’ll do. Oh, and people really do take him much too seriously!

Jackie Barrie Comms Plus 26 January 2005

                                                                                                                                                          

I’ve known Laurence for a few years and have always found him to be very helpful and a great networker.

I recently referred Laurence to someone who had a load of problems with a telephone system and number and he was very prompt in taking on the task, even making a call on a Sunday. He has conducted the business in a most professional manner and although it looks like a remedy can’t be sorted that’s no reflection on Laurence.

I have no hesitation in recommending him to anyone.

Roger Vanstone Recruit 12 – February 2009

                                                                                                                                                           

(Hope this doesn’t embarrass him too much, modest as he is)

I first met Laurence about two years ago and found him to be extremely helpful with introductions across a whole host of industries, businesses, government and not-for-profits. A true professional, very friendly, excellent to spend time with and, on top of all that, he has some really great products that, if you want to save money, are definitely worth checking out.

An entrepreneur and networker par excellence! One of the very best. No surprise to see him so high in the Ecademy rankings in the UK and Globally; a true reflection of him as an individual of integrity and as a successful business man who is very much to be admired.

Phil Shepherd January 2009

                                                                                                                                                          

Laurence’s help seems so natural and effortless it would be easy to take him for granted . . . which is why I thought I must get around to posting a testimonial after all this time! He has just switched our personal energy, telephone & broadband over making an instant saving on standing charges not to mention the reduction in on-going costs that we have to look forward to. We enjoy the clear, concise and economic bills from Utility Warehouse. On top of this he has passed a number of referrals to CCLeasing for vehicle sourcing & finance – whilst we might not have tied down a deal yet, I know with Laurence’s patience and contacts it is only a matter of time. Thank you Laurence.

Sally Hull Nutrimetrics October 2008

                                                                                                                                                          

I can’t believe I haven’t posted a testimonial for Laurence before now.
I was prompted to do so as I’ve just had a call from a potentially useful contact who called because Laurence suggested that he do so. Many thanks for keeping me in mind Laurence.

Embarrassingly I have a feeling that it isn’t the first time that’s happened but I don’t think I’ve recorded my thanks here before.
That’s the sort of guy he is. Friendly, supportive and that inscrutable ‘smile’.

I should also note that Laurence was very patient with me almost two years ago when he helped me make the move across from BT and Bulldog to Utility Warehouse for our telephone and broadband services. I reckon that’s saving me over £300 a year. He’s also been on hand to help smooth out a couple of little problems when they’ve arisen. Quietly, efficiently and professionally. Thanks again Laurence.

Mark Lee August 2008

                                                                                                                                                            

Gosh, I did not realise that I have not posted a praiseworthy testimonial for Laurence. I like his holistic and professional manner and how he deals with people. He puts people’s feelings first.

in fact he came to my work place last year, to help me join Utility House, he was very patient, down to earth and very helpful. He saved me time, money and everything else when I needed a broadband service. If you are looking for cheaper Broadband, a man you can trust, then go no further, call Laurence, he will fix it.
Many Thanks Laurence

Andre Zizi July 2008

                                                                                                                                                          

Definitely worth talking to – knows a huge amount about telecoms and will always go the extra mile to give you prompt responses.

An excellent business person.

Pip Martin January 2007

                                                                                                                                                         

Thank you Laurence, for your time and valued input regarding the telecoms industry and our business in general. You have helped me focus.

All the best, Vincent

Vince Polding August 2006

                                                                                                                                                         

Fantastic guy!

When I was looking to attend a breakfast meeting in Croydon, not only did he recommend one and let me have directions, but he even talked to me about attendees and arranged for someone to pick me up fom the train station!

For someone attending from out of the area (Manchester) that was extremely helpful.

Now that’s what I call outstanding!

Andy Preston October 2005

Giraffe Press & Fly Design – great service

A few weeks ago, I had the pleasure of sitting down with Jason Pavlou who is the proprietor of Giraffe Press in Croydon; two hours flew by and we diessected the world’s troubles.

A character, very knowledgable and ready to grow a business by working with others to help them deliver their message in a professional and timely manner. One of his high profile clients is Rachel Elnaugh

To date, Jason has produced roller banners and new business cards – as usual designed by Helen Ascott to her traditional high standard – I would be lost without Helen.

This association has the makings of a joint venture, and it will be interesting to see how things progress

More great news for Telecomplus

Not content with being top of the polls in October 2008 for gas and electricity, Which? magazine readers, made the services for combined broadband and phone the Best Buy rating in February 2009.

Then this month (April 2009), top of the polls again with an across the board FIVE STAR rating for gas and electricity.

Fantastic

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