1) What is Combyne?
Combyne is the result of experience gained over the years plus a number of strategic alliances and joint ventures.
What strategic alliances?
Suppliers, partners and solution providers.
2) What does Combyne Do?
The simplest way of describing our service is thus:
For users of existing services
we will find a way of enhancing/simplifying the service and/or reducing the cost
For prospective users setting up from scratch
we will project manage and do all the legwork
3) What does Combyne supply?
Combyne offers a range of services for both the home and the business user tailored to their needs with constant review:
For the home user
For the business user
4) What is free and what is charged for?
This has been quite a difficult decision to take. For many years, we have promoted a free telephony and utility audit – and that remains, however, what we are now doing is providing project management – taking the hassle away from the business owner, and thus ensuring they can concentrate on what they do best – run their business.And therefore to reflect the growing need for consultancy and advice, the free utility and telephony audit remains, however, where a business client needs a full hands on control of their project, then a charge will be levied to reflect the Project Management being delivered.
Typical charges range from £75 to £250.
The idea to charge means that the client company now has a 12 or 24 month or longer commitment from Combyne for ongoing support and review of services. Whereas before it was implicit, it is now provided and spelt out exactly as to what they are receiving.
Reviews will be carried out of services and costs on an agreed date in advance, and advice given on how to ensure telephony and utility costs remain under control, since the biggest expense a user has is a changing profile that is not reflected in an amended tariff. For example, many discount providers will set a tariff based on past usage and not take into account a changed trading style, perhaps a new supplier based abroad or more sales staff on the road. By carrying out a regular review this can be picked up on and the deal amended to suit the need giving value for money.
5) What is the ideal referral?
Home user – Family with children, however we can save most people at home money on their outgoings. A family can typically save almost £500 per year, sometimes less and sometimes more.
SoHo business – Startup through to established
Business/SME – up to 250 employees. We especially like independent recruitment companies and estate agents, florists, beauty salons and similar. Also we like small call centre set ups, for instance a referral this year has been from a new call centre being setup in Colliers Wood where we’ll be supplying the switchboard, doing all the wiring, providing broadband and telephony.